Contact Support
For the fastest help, email us at support@sweetwishes.com. Please include your account email, device model, operating system version, app version, and a short description of what happened. Screenshots are helpful when they do not contain sensitive information.
Account and Login Help
If you cannot sign in, first confirm that you are using the same email or Apple Sign-In account you used when creating Sweet Wishes. If email login is not working, check your internet connection, restart the app, and try again. If the issue continues, contact support and tell us the sign-in method you used.
Camera, Photo Library, and Location Permissions
Sweet Wishes may ask for camera, photo library, or location permission so you can take photos, upload images, set avatars, share memories, or use location-based features. You can manage these permissions at any time in your device settings.
- On iOS, open Settings, find Sweet Wishes, then update Photos, Camera, Location, or Notifications.
- On Android, open Settings, Apps, Sweet Wishes, Permissions, then update the permission you want to change.
Privacy Requests
You can contact us to request access, correction, deletion, export, or restriction of your personal information where required by applicable law. Email support@sweetwishes.com with the subject line "Privacy Request" and include the account email connected to Sweet Wishes.
Report a Bug
If something is not working as expected, please send us the steps to reproduce the issue, what you expected to happen, what actually happened, and whether the issue happens every time. If the app crashes, tell us what you were doing right before the crash.
Safety and Content Concerns
If you see content or behavior that may violate our Terms of Service, contact us with a description of the concern and any relevant details. We may review reports to protect users, prevent abuse, and keep Sweet Wishes safe.
Response Time
We aim to respond to support requests within a reasonable time, usually within 2 to 5 business days. Complex privacy, safety, or technical investigations may take longer.